Our policies

Book online or call the front desk. A card holds a spa day, and a booking for six or more guests is made by phone with Kamini; it goes toward your visit. A single treatment may not need one.

Please tell us at least 48 hours before your time, or a week for a group of six or more, and we will move it or cancel it without trouble. If you arrive late, we shorten your treatment so the next guest isn't kept waiting.

If you miss a visit without telling us, the card on your booking may be charged under the spa's terms, which you see before you confirm. Call us if something comes up; we would rather move you.

The baths, steam room and sauna are for guests 18 and older. Treatments are for guests 16 and older; a parent or guardian books for anyone under 18 and stays in the building. A companion who isn't bathing is welcome to wait in the front lounge.

Tell us about allergies and sensitivities when you book and again at the talk before your treatment. We can tell you every product and oil we use, and we will test one on a small area of skin first when you ask.

Tell us within a few days and we'll make it right. Call the front desk and we will look at it with you.

Tips are welcome and never added to your bill. Leave one at the desk or on your card for whoever looked after you.

The baths, steam room and sauna are for guests 18 and older. Wear a robe and sandals to the private bath rooms, and a swimsuit in the steam room and sauna, sitting on your towel. Shower first, tie long hair up and step out whenever you like. If you are pregnant, have a heart condition or have been told by your doctor to take care with heat, ask your doctor before you use the baths, steam or sauna. Leave a hot room if you feel dizzy or unwell.

Phones stay in your locker in the bath rooms, the changing areas and the quiet lounge. No photos where guests are changing, bathing or resting. The front lounge is the place for calls and photos.

Please check with your doctor before booking a massage while pregnant, warm stones or a warm wrap if you have been told to take care with heat. Tell your therapist about anything else on the day. We may suggest you see a doctor or a dermatologist when something needs one.